Privacy Policy

This Privacy Policy explains how NOCTVERSE (“we”, “us”, “our”) — a software, design, and AI development studio based in Kuala Lumpur, Malaysia — collects, uses, and protects your personal data when you visit noctverse.com (the “Site”) or contact us. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We collect:

• Information you give us. When you use the contact form, we collect your name, email address, phone number (optional), subject, and message.
• Usage data. Basic technical information your browser sends automatically, such as IP address, device and browser type, pages viewed, and referring URLs.
• Cookies. Small files used to keep the Site working and to understand how it is used (see Section 4).

2. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To operate, maintain, secure, and improve the Site.
• To understand how the Site is used so we can make it better.
• To comply with legal obligations and protect our legal rights.

We do not sell your personal data.

3. Legal Basis

We process your data where you have given consent (for example, submitting the contact form or accepting non-essential cookies), where it is necessary for our legitimate interest in running and improving our business, or where we are required to by law.

4. Cookies

We use essential cookies that are required for the Site to function, and, with your consent, analytics cookies that help us measure usage. You can accept all or keep only essential cookies when you first visit, and you can change your choice at any time using the Cookie Preferences link in the footer.

5. How We Share Your Information

We share data only with trusted service providers who help us run the Site and our business, and only as needed to perform their service. These currently include:

• Email — Google Workspace, to receive and reply to your enquiries.
• Hosting — our web hosting provider, to serve the Site.
• Analytics — analytics tools, to understand usage (where enabled).

We may also disclose data where required by law or to protect our rights and users.

6. Data Retention

We keep enquiry data for as long as needed to respond to and follow up on your request, and to meet our legal and business record-keeping needs, after which it is deleted or anonymised.

7. Security

We use reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Some of our service providers may process data outside Malaysia. Where this happens, we take steps intended to ensure your data continues to be protected to a comparable standard.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent or object to certain processing. To make a request, contact us using the details below.

10. Children’s Privacy

The Site is not directed at children under 13, and we do not knowingly collect their personal data.

11. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above reflects the latest version.

12. Contact

For any privacy questions or requests, email us at [email protected].